Deus Ex FAQ

 

What does Deus Ex Technologies mean?

Deus Ex (day-uss ex) is an abbreviation of the Latin phrase Deus ex machina, which translates literally to "god from the machine". Thus ‘Deus Ex Technologies’ embodies our commitment to providing supremely powerful cutting edge technology to our customers with a divine level of service.

 

 

Are you affiliated with the ‘Deus Ex’ series of videogames?

No, we are not affiliated with the Deus Ex video game titles; they remain the registered trademark of their copyright holder.

 

 

How long does it take to build, test, and ship a system to me?

Each of the systems we sell is unique and different, but our ‘typical’ lead time for an overclocked PC including stability testing, tweaking and shipping is ~10 working days. Most of this time is spent stability testing and tweaking the system. As such, non-overclocked PC’s have a smaller lead time of ~5 working days including shipping, depending on where you live in Australia. Custom Airbrushing, special part/case requests or watercooling installations will add to the lead time.

 

 

What is overclocking and how do you overclock your systems?

Please refer to the Overclocking section for information on overclocking and our systems.

 

 

How does your Return To Base warranty work?

Our PC’s come with the minimum option of a free 3 year standard Return to Base warranty that covers both parts and labor. In the event of a hardware failure, we arrange for the PC to be couriered back to our headquarters in Sydney. We then repair the system and send it back out. The customer must only pay for the cost of returning the system to us, and we bear the cost of shipping back to them. Thus, the total cost of transporting the system is shared by the customer and Deus Ex Technologies.

 

For further information including terms and conditions please visit the Warranty page.

 

 

How does your on-site warranty work?

All of our PC’s come configured as standard with a 3 year national on-site warranty service. This warranty is recommended for customers who reside in cities outside of Sydney and includes an on-site repair service by a qualified technician from National warranty services. Should no technician be available within a 35km radius, as may be the case in rural areas, the system will be picked up from the customers residence and delivered back again once repaired, at no cost to the customer.

 

For further information including terms and conditions please visit the Warranty page.

 

 

What is Overclocking?

Overclocking is an integral part of our commitment to offering the fastest PC’s on the market. It allows us to stay ahead of the curve and deliver truly cutting edge technology to our customers. In essence overclocking is taking regular processors and tweaking them to run above their ‘stock’ specified original speeds. Some CPU’s are better overclockers than others, and intels recent range of CPU’s have been some of the best overclocking chips in years in this regard, providing excellent gains to enthusiasts who are willing to seize the oppurtunity.

 

 

What are the trade-offs when Overclocking?

The two main trade-offs when overclocking a PC are heat and stability. The faster your push the processor, the more heat it generates and the higher the chances of it making an error in its calculations. Furthermore, a hot CPU is more likely to degrade over time and may lose years off its ~10yr lifespan. We find this unacceptable and therefore strive to completely eliminate both heat and stability issues through high-end custom cooling and many days and nights of strenuous stability testing and tweaking.

 

 

Has overclocking ever damaged a CPU?

Overclocking, when done savagely and inexpertly can lead to anywhere from slight performance degradation/instability through to complete failure of a CPU. As a testament to the finesse of our Technicians, who have been overclocking processors for over 7 years, they have yet to have an overclocked CPU fail, even long after the warranty has since expired.

 

 

How do you test for stability and what measures do you take to ensure it will stay that way ?

The idea of our stability tests is to simulate 100% absolute maximum load on our systems for extended periods of time, far heavier then our customers can ever hope to encounter in real life use, whilst monitoring for any errors in calculation which may lead to instability. Even tiny errors that would appear ‘invisible’ to the end user are picked up and displayed by our software. The software we use to test our overclocked CPUs is none other then the very same software Intel uses to test its chips before they leave the factory. Known as Linpack or ‘Intel Burn Test’ this is currently the most demanding of CPU stress tests. We run at least 10 passes of IBT in conjunction with 24 hours of the classic stress tester ‘prime95’ before certifying our systems as ‘100% stable’. Should we encounter even one error in the trillions of calculations performed during these tests we shall tweak the voltages and start again.

 

As for ensuring that systems stays stable throughout its lifespan, we spend many pain-staking hours finding the minimum voltages needed for stability at our clock setting. This ensures that there is no ‘over-voltage’ during overclocking which may lead to CPU degradation. In other words, we push the system just as far as we need to to ensure stable operation at a given frequency, and no further.

 

 

Does Overclocking void my warranty?

Though overclocking as been increasingly tolerated, and even encouraged, by Intel in recent years, they still do not support overclocked CPUs under their warranty. However, because of the confidence that we have in our overclocking skills, as well as the quality of our systems, we offer our own 3 year warranty as standard on all hardware in our systems, including the overclocked CPU.

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